This intensive programme aims to equip the help desk/front line officers with the necessary skills to understand the importance, and use of the telephone in delivering exceptional customer service, gain…

Office administration is a set of day-to-day activities that are related to financial planning, record keeping & billing, personnel, physical distribution and logistics, within an organization. An employee that undertakes…

The most basic point about revenue is that without it, an organization cannot stay viable in the long run. This course will examine various strategies that could be adopted to…

Like it or not, every workplace is a political environment. But operating effectively within it doesn’t have to mean destroying, lying or getting dirty. The course covers the 10 most…

No matter where you work, you report to someone— maybe even to two or three bosses. Whether you think your boss is brilliant or a bore, the fact is that…

To gain an edge in today’s competitive environment, your warehouse and inventory management system must be lean, mean and super-efficient. Those responsible for running an effective warehouse and inventory control…

Today’s business strategy and talent strategy are viewed as intrinsically linked. As the HR function establishes itself as a strategic business partner it calls for highly capable HR staff that…

Every organization needs and administrative assistant to provide support to their non administrative employees and keep the office afloat. This allows non-administrative employees to truely focus on their job and…

A training to deliver the requirements of Administrative Officers, so they are brought up-to-date with what is expected of them at all times. The contents will make administrative staff to…